I found there were some errors in my writing for the Business English Unit 4 example. Here is the final version:
You are calling some agency to get help from its customer service. Before you are further assisted by one of its representatives, there are a few things that need to be clarified, such as your full name, ID number, etc. Do a role play like this with your partner.
role play 角色扮演
ABC com: Thank you for calling ABC company. If you know the extension of the person you are calling, please dial it now, or press 9 to speak with our customer service representative. (Dial 9 ...) Please stay on the line while your call is being transferred.
stay on the line 待在線上
Rep: Hi, thank you for calling ABC, my name is Maggie, how can I help you today?
Chen: Hi, my name is Mr. Chen. I have a question regarding my bill for this month...
Rep: Sure. Before I can further be any help to you, may I ask you a few questions to clarify your identity?
Chen: Yap, go ahead.
Rep: Thank you. Would you please tell me the last 4 digits of your ID number?
Chen: It's 9902.
Rep: And the name appearing on your bill is …?
Chen: Shui-bian Chen.
Rep: And the phone number you registered with us is …
Rep: Thank you Mr. Chen. Now we can make sure it's you. Did you just say you had a problem with your bill?
Chen: Yes, Uh ... there is a problem with ….
… (minutes later)
Rep: OK, Mr. Chen. The problem has been solved, and are there any other questions?
Chen: Yeah, I also want to update my email address.
Rep: OK. Could you let me know your new email address?
Chen: It's firstname.lastname@example.org
Rep: Could you spell it for me?
Chen: Sure. My email is s for star, b for boy, c for car, h for happy, e for eye, n for Nancy, at yahoo dot com dot tw.
Rep: That's clear, Mr. Chen. Anything else?
Chen: I think that's all.
Rep: OK, Mr. Chen. If you need other assistance, please call back during our business hours. Thanks for your call and have a great day. Good bye.